Sterling Silver Red Heart Memorial Charm Bead

All of the settings/chains used for my jewellery are hallmarked quality solid silver (925) most items are stamped sil or 925.

Your pets hair/fur or ashes  ashes are combined with resin, a colour of your choice which can also include glitters/opal flakes and specialist stone powder. Please be aware that your color chosen may differ slightly due to the nature of your ashes and also being bespoke, each one colored and made individually.

If you have chose a different colour will be in touch and if required send you pictures/samples to ensure you are satisfied

.Please read JEWELLERY CARE for more information regarding care of your jewellery

If I change my mind can I get a refund?

I hope you love your jewellery, unfortunately I do not offer refunds,but would be happy to replace with another item of the same value or a credit note.  

In addition to your legal rights If you are not satisfied, and have discussed with me prior then the product must be returned by 1st class Special delivery in its packaging at your cost,  to us  within 14 days and I will offer you an exchange or a credit note.  There are no refunds or exchanges given/or for a change of mind. The Jewellery must not be worn, and will be inspected upon receipt.

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

 I will not repair an item which has become faulty over time to general wear and tear or incorrect care. (See care in FAQ's) 

Making sure your jewellery lasts for a long time depends on how we look after it.  Resin is a pretty resistant material and a lovely way of reserving ashes/hair along with many other items.  However if you are wearing your jewellery every day  it may be prone to more wear and tear and may become scratched or a bit of dullness may appear over time. If this happens then you can restore the shine by using a plastic polish and microfiber cloth, or I would be happy to buff your piece up for you.

Although your jewellery is shower proof it is advisable to remove before showering/bathing – do not wear swimming, or whilst cleaning as chemicals can cause resin to break down over time.  Particularly nasty ones are acetone nail varnish remover, hair spray and alcohol based perfume.  It is always good to give your jewellery a wash with some soapy water to reduce oils picked up from your skin, and never leave your jewellery in direct sunlight.

I do not take any responsibility for any settings/chains being damaged by being caught in clothing/hair or being knocked or lost.