Sterling Silver Blue Opal Circle Ring

If I change my mind can I get a refund?

I hope you love your jewellery, unfortunately as they are bespoke and hand crafted, and by their very nature being made of your loved ones ashes.  There are no refunds or exchanges given/or for a change of mind.  However if your piece of jewellery has not been started and settings been specifically bought in, it is likely that your order will be refunded, so long as you contact me as soon as you have received an email confirming I have received your ashes and order.  I am unable to accept any returns or refunds once a item as been posted out to you.  I will not repair an item which has become faulty over time to general wear and tear or incorrect care. (See care in FAQ's)

Making sure your jewellery lasts for a long time depends on how we look after it.  Resin is a pretty resistant material and a lovely way of reserving ashes/hair along with many other items.  However if you are wearing your jewellery every day  it may be prone to more wear and tear and may become scratched or a bit of dullness may appear over time. If this happens then you can restore the shine by using a plastic polish and microfiber cloth.

Although your jewellery is shower proof it is advisable to remove before showering/bathing – do not wear swimming, or whilst cleaning as chemicals can cause resin to break down over time.  Particularly nasty ones are Alchohol hand sanitiser, acetone nail varnish remover, hair spray and alcohol based perfume.  It is always good to give your jewellery a wash with some soapy water to reduce oils picked up from your skin, and never leave your jewellery in direct sunlight.

I do not take any responsibility for any settings/chains being damaged by being caught in clothing/hair or being knocked or lost.