Sterling Silver Horsehair Key Charms

If I change my mind on my order, can I return it and get a refund?

​I hope you love your jewellery, unfortunately as they are bespoke and hand crafted, and by their very nature being made of your loved ones ashes/hair or pet hair.  There are no refunds or exchanges given/or for a change of mind. 

However if your piece of jewellery has not been started and settings been specifically bought in, it is likely that your order will be refunded, so long as you contact me as soon as you have received an email confirming I have received your ashes/hair .  I am unable to accept any returns or refunds once a item as been posted out to you.  I will not repair an item which has become faulty over time to general wear and tear or incorrect care. 

​For your own security, I would like to point out that if you do return an item then  to me then use registered mail or as a parcel with return receipt. I am unable to assume liability for damage, loss or theft during transport.

​ I reserve the right to judge my  own quality. 

Please read the care instructions below to ensure the longevity of your Keycharm

Horse hair comes in different strengths some are very fine whilst others are very strong . Depending on this, how you look after your bracelet and how you wear it will affect its lifespan.

It is best if you can keep your jewellery dry, although it is weather proof , avoid showering, swimming or using soap whilst wearing a bracelet as this  may weaken the hair and could breakdown the adhesives used to fit the end caps.

Please be aware if you choose to wear your horse hair jewellery next to other bracelets or a watch with sharp edges you run the risk of a hair snagging. If this happens you can push hair back in or cut it off carefully with small scissors or nail clippers.

If you need to wash your jewellery, use a mild shampoo or washing up liquid and let the hair dry naturally. Do not use any oils or conditioners. Also use a silver cloth to keep the silver findings on the shiny.